8id Terms and Conditions — A Complete Guide for Malaysia Members

By accessing, registering for, or using any part of the 8id platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with Privacy Policy and Responsible Gaming Policy ours that form part of this agreement.

If you disagree with any part of these terms, you are not permitted to use the 8id platform. Continued use following any changes to the terms constitutes your acceptance of those changes.

These terms apply to all activities on the platform, including account registration, deposits, withdrawals, participation in games, bonus claims, communications with the support team, and any other interaction with 8id.

To register and use the 8id platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above on the date of registration.
• Not residing in a region or country where online gambling is strictly prohibited by local law.
• Not classified as a person who has voluntarily self-excluded from gambling activities.
• Registering in a personal capacity and not on behalf of another individual or corporate entity.
• Providing accurate, truthful, and up-to-date information during the registration process.

Each individual is only permitted to hold one active account only. Holding multiple accounts is a serious violation of these terms and may result in the permanent suspension of all associated accounts along with the forfeiture of all balances and bonuses.

The registration process at 8id is designed to be simple and quick. You will need to provide basic details including your full name, date of birth, email address, and a valid phone number. All information must be accurate and current.

As part of our commitment to security and legal compliance, 8id implements a Know Your Customer (KYC) process. This process may require you to submit:

• A copy of your identity card (MyKad) or valid passport.
• Recent proof of address such as a utility bill or bank statement dated within the last 3 months.
• Additional information related to the payment method used, if required.

Until the KYC verification process is complete, deposit and withdrawal limits may apply. Once your account is fully verified, these limits will be lifted in accordance with your membership tier.

8id accepts deposits via a variety of secure payment methods, including local online banking, e-wallets, and other instant payment options. All deposits are processed immediately upon confirmation by the payment processor.

Regarding deposits:

• The minimum deposit amount is as stated on the deposit page within your account.
• Deposited funds must originate from a legitimate source in the name of the registered member only.
• 8id reserves the right to reject deposits suspected of originating from unlawful sources.
• Deposit bonuses will only be credited once the qualifying minimum deposit has been met.

Regarding withdrawals:

• Withdrawal requests will be processed within 1 to 3 business days depending on the selected payment method.
• Accounts must be fully verified through KYC before the first withdrawal request can be processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus wagering requirements must be fully met before any bonus-related wins can be withdrawn.

8id offers a wide range of bonuses and promotions for both new and existing members. Each promotional offer is subject to specific terms clearly stated on the Promotions ours.

General terms that apply to all bonuses unless otherwise stated:

• Each bonus has a wagering requirement that must be met before any associated wins can be withdrawn.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• 8id reserves the right to void bonuses if abuse or fraud is detected.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• The bonus validity period is as stated in the terms of the relevant promotion.

All games on the 8id platform are powered by certified Random Number Generator (RNG) technology, independently verified by internationally recognized bodies. This ensures every game outcome is truly random and fair.

The Return to Player (RTP) rate for each game is based on the standards set by the respective game provider. RTP information for each game can be found on its game details page.

Results recorded by the 8id server are final. In the event of any discrepancy between the display on your device and our server records, the server records shall prevail and be accepted as authoritative for all purposes.

The following actions are strictly prohibited on the 8id platform and may result in account suspension or termination:

• Use of automated software, bots, scripts, or any unauthorized method to play.
• Opening multiple accounts to claim bonuses or manipulate the system.
• Player collusion in table games or tournaments.
• Using another person's payment method or a credit card not belonging to the registered member.
• Attempting to exploit any technical vulnerability or system error.
• Chargeback fraud or any attempt to reverse a legitimate payment.
• Any activity involving money laundering through the platform.

8id maintains an always-active monitoring system to detect any unusual activity. If you suspect any suspicious activity on your account, please contact our support team immediately via live chat.

You may close your 8id account at any time by contacting our support team. Prior to closure, all applicable wagering requirements must be fulfilled and any remaining balance may be withdrawn through the standard procedure.

8id reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any term in this document.
• Identity verification failed or the information provided was found to be false.
• Suspected activity related to fraud or money laundering.
• Requests from the relevant legal authorities.

8id takes the responsibility of protecting your personal data seriously. All information collected is used solely for account management, legal compliance, and service improvement purposes.

Your personal data is protected through 256-bit SSL encryption and stored on secure servers. We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent.

For full details on how we collect, use, and protect your data, please refer to Privacy Policy ours that form part of this agreement.

The 8id platform is provided on an "as is" basis. While we strive to ensure uninterrupted operation, we cannot guarantee that the service will always be available, error-free, or meet all of your specific requirements.

8id is not liable for any losses arising from:

• Service disruptions caused by factors beyond our control, including internet outages or infrastructure failures.
• Game outcomes that have been fairly processed by a certified RNG system.
• Losses resulting from a member's negligence in safeguarding their login credentials.
• Any action or decision made based on information on this platform.

8id reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this page.

We will endeavor to notify members of material changes via in-platform notifications or email. However, it remains your responsibility to review this page periodically to stay informed of the latest applicable terms.

Continued use of the 8id platform after any updated terms are published will be considered acceptance of those changes. If you do not agree with the amended terms, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the 8id platform — the fastest way to get a response.
• Support Email: [email protected] — for enquiries that require detailed clarification.
• FAQ: Visit the page FAQ our team for answers to the most frequently asked questions.

Our support team is fully available to help you understand any part of these terms more clearly. We are committed to responding as promptly as possible.